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Care and maintenance
• TROUBLESHOOTING
The following table lists some common problems and their solutions.
Problem Possible cause Possible solution
My phone is
not charging
The charger and phone are not
properly connected.
Securely connect the
charger to the
phone.
The charger is not properly
plugged into the wall.
Ensure the charger is
plugged in correctly.
My phone is
not making/
receiving calls
The battery is not charged. Charge the battery.
The signal strength is poor. If you are indoors,
move toward a
window.
I can not listen
to my voice
messages
You do not have voicemail
service.
Call your wireless
provider.
You haven’t setup your voicemail
service with your wireless
provider.
Call your wireless
provider.
You have not saved your
voicemail number to
your phone.
See “Save your voice
mailbox number” on
page 70.
You have forgotten your
password or are entering it
incorrectly.
Call your wireless
provider.
The voicemail number you have
saved to your phone is incorrect.
Call your wireless
provider.
When I insert
my SIM card
into another
phone, it is
rejected.
Fixed dialing is activated on your
SIM card and the receiving phone
does not support fixed dialing.
Deactivate fixed
dialing on the SIM.