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Appendix A
76 Before Requesting Help
The Basics
Battery will not
recharge
The ambient air
temperature exceeds
104°F (40°C) or is less
than 32°F (0°C).
Lower or raise the air temperature;
allow the phone to cool off or warm up
before recharging.
Contact between your
battery and recharger is
incomplete.
Disconnect your charger from the
phone and then try reconnecting it.
The battery has not been
charged for a long time
and has been deeply
discharged.
Attempt to recharge the battery. It
may take a few minutes for recharging
to begin. If the battery will not
recharge, replace it.
The battery is defective. Replace the battery.
Note:
It’s normal for a battery to
slowly lose its ability to hold a charge.
No Service
is
displayed
Signal is too weak. Move to another location, or wait a
few minutes if you are traveling in an
automobile.
If you are in a building, move near a
window or go outside to send or
receive calls.
Note:
If you know you are in a cellular
service area and the phone continues
to indicate
No Service
, contact your
wireless service provider.
Unable to receive
calls
Phone is off. Turn phone on.
Security features may be
set so that the phone will
not receive calls.
Check Security Options settings. (See
“Call Lock” on page 60
for more
information.)
Answer Options setting is
set to use
to
answer a call.
Press
to answer a call or
change the Answer Key setting to
Any Key
. (See
“Answer Key Options”
on page 22.
)
Service is not activated. Contact your wireless service
provider.
Problems and Solutions
Problem Possible Cause(s) Solution(s)