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Appendix A
Before Requesting Help 77
Missing incoming
calls
Ring volume may be set
to silent.
Set ring volume on.
Phone was not
programmed correctly by
dealer or carrier.
Contact your wireless service
provider.
Calls dropped/
disconnected
inadvertently
You are outside of a
cellular service area.
Check your wireless service
provider’s coverage map (including
roaming areas) and try to move to a
location within the coverage area. If
problems persist, contact your
wireless service provider.
Phone automatically
disconnects calls when
the battery level is low.
Recharge the battery.
Unable to enter text
as intended when
pressing keys
Phone may be in
WORD T9 ( ) mode
instead of Letter ( )
mode.
If shows above the right
softkey ( ), press the right softkey
( ) until appears above it.
(See
Chapter 4, “Text Entry
Operations”.)
Lost or forgot lock
code
Try entering
1234
as the lock code.
Check inside back cover for new lock
code.
Contact your wireless service
provider.
Unable to place
calls
Phone is off. Confirm phone is on.
Security features may be
set so that the phone
cannot place calls.
Check Security Options settings. (See
“Call Lock” on page 60
for more
information.)
You are outside of a
cellular service area.
Check your wireless service
provider’s coverage map (including
roaming areas) and try to move to a
location within the coverage area.
An error was made
dialing the number.
Confirm the number is correct.
Service is not activated. Contact your wireless service
provider.
Problems and Solutions
Problem Possible Cause(s) Solution(s)