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If the above solutions do not help, remove the power from both, the handset and the base. Wait for 15 minutes
and try again.
Problems Solutions
The phone does not work at all. • Make sure that the adaptor and the phone cord are connected
properly.
• Check that the batteries are fully charged and installed
properly.
• This phone does not work during power failure.
The phone does not ring. • Make sure that the adaptor and the phone cord are connected
properly.
• Move the handset closer to the base unit.
• Make sure the handset ringer is turned on.
There is no dial tone. • Check that the phone cord is connected properly.
• Check the handset is fully charged.
• Move the handset closer to the base unit.
Caller ID does not work properly. • Check with your local phone company that the CID service is
subscribed to.
• Let the phone ring at least once before answering.
The Call Waiting call cannot be
answered.
• Check with your local phone company and select the correct
recall duration.
The empty battery icon appears
soon after the batteries are charged.
• Replace the batteries with new ones (use only rechargeable
baterries).
The handset is unable to register. • Make sure that the PAGING key has been pressed for 4
seconds before pressing the OK key.
• Each base can only register up to four handsets. See section
“Un-registering a handset”, page 26 - to remove a currently
registered handset.
The answering machine does not
record calls.
• Make sure the answering machine is connected to the power
adaptor, and the power adaptor is plugged into mains supply
which is switched on.
• Check to see if the answering machine is full. If so, delete some
or all messages.
• Try switching off the power at the main socket, and then turn
it on again after 15 minutes.
Unable to perform remote
operation.
• Make sure you entered the correct security code.
• Use a touch-tone phone.
Troubleshooting