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• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If
you have not received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in
a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Turn on or turn off a network connection, 231
Wireless coverage indicators, 230
Change or delete a contact, 180
Generate an encryption key, 268
Turn on or turn off data service or set roaming options, 231
Resend a message, 67
I am not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If
you have not received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the
key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off a network connection, 231
Wireless coverage indicators, 230
Turn on or turn off data service or set roaming options, 231
Options for email filters, 79
Change, prioritize, or delete an email filter, 80
Forward messages from a specific email folder to your device, 74
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