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A message, attachment, or Google Mail conversation is cut short or doesn't
appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related topics
Receive only the first section of long email messages, 76
HTML email messages do not appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
Try downloading external pictures. Press the
key > Get Images.
•
Try viewing your message in plain text. Press the key > Get Plain Text.
Related topics
View email in plain text format, 70
Some email folders appear dimmed
If you cannot forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email over the wireless network, 13
Email filters are not working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.
Related topics
User Guide
Messages
116