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Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
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Feature availability, 19
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller
pictures.
Related topics
Delete messages, 71
Move, rename, or delete a file, 121
I cannot open media files
Try one of the following:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer,
disconnect your device from your computer.
• If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you
are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to
encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or
in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device
Password.
Related topics
About file encryption, 142
My device does not recognize my media card
Try one of the following actions:
User Guide
Media
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