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3. Click Diagnostics Test.
4. Highlight a report.
5. Click the trackwheel.
6. Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. In the device options, click Mobile Network.
2. Click the trackwheel.
3. Click Diagnostics Test.
4. Click the trackwheel.
5. Click Options.
6. Type the contact information.
7. Click the trackwheel.
8. Click Save.
View the version number of the BlackBerry Device Software on your device
In the device options, click About.
To return to the device options, press the Escape key twice.
I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In a diagnostic report, click the trackwheel. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
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