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Resetting and Locking Your Phone through SMS
When your phone is lost or stolen, you can erase your important
personal information (such as Contacts entries, call history, and
messages) and lock your phone by sending a special formatted SMS
message to your phone.
From your computer, sign on to
www.sprintpcs.com and send a
message to your phone (input your 10-digit PCS Phone Number
followed by “@messaging.sprintpcs.com.”)in the following format:
\ \ RESET **<Passcode>** RESET
<Passcode> – your defined passcode.
Default Passcode is 11-digit ESN (Electronic Serial
Number) which is written on the package or phone itself.
The locked phone will display the following message:
“If found, please call PCS Customer Solutions 1-888-211-4727.”
To activate this feature, the following presetting is required:
1. Press to access the main menu.
2. Select Settings and press .
3. Select Security and press .
4. Enter your lock code.
5. Select Others and press .
6. Select Found Me and press .
7. Select Reset/Lock and press .
8. Select Enable and press .
To unlock a phone that has been locked through SMS, bring the
phone to a Sprint Store.
Changing the Passcode
To change the passcode for the special formatted SMS messages:
1. Follow steps 1-6 above.
2. Select Chg Passcode and press .
3. Enter new passcode in the box under New Passcode (11 digits).
4. Reenter the new passcode in the box under Reenter Code.
Section 2: Understanding Your PCS Phone
2C: Setting Your Phone’s Security 70