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81
Troubleshooting
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery,
% 6 To charge the
battery.
Solution: Make sure you attached the charger
correctly. Turn the phone on with the charger
attached. If the phone starts, restart the phone
with no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly
connected to the phone.
Solution: Make sure that the charger connector
clicks properly into place when connected. The
battery icon flashes when charging is in progress,
and stops when the battery is fully charged,
% 6 To charge the battery.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean the
connectors. You can use a soft brush, cloth or
cotton swab, soaked with alcohol. Make sure that
the battery is completely dry before you put it back.
Check that the battery connectors in the phone are
undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the
same phone model, or visit your retailer and ask
them to verify if the battery and charger are
working properly.
The phone turns itself off
Possible cause: The battery connection is bad.
Solution: Make sure the battery is inserted
correctly,
% 5 To insert SmartChip and battery.
I cannot use SMS/text messages on
my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact Cingular to find out the correct
SMS service center setting,
% 42 Text messaging
(SMS).
I cannot use MMS messages on my
phone
Possible cause: Your subscription does not include
data capability.
Solution: Please contact Cingular.
Possible cause: Settings are missing or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone
setup – MMS” and follow the instructions.
% 63 Settings.