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69Safety, Regulatory & Legal
Products sold as resistant to such substances, but then only to the extent the damage was not
caused by incorrectly securing the phone’s protective elements or subjecting a Product to
conditions beyond its stated specifications or limits); or (v) flood, fire, earthquake, tornado or
other acts of God not within Motorola's reasonable control.
(e) Unauthorized service. Defects or damage resulting from someone other than Motorola or
a Motorola authorized service center servicing, testing, adjusting, installing, maintaining,
altering, or tampering with the Products.
(f) Products that have been modified in any manner without the written permission of
Motorola, including (i)serial numbers, date tags or other manufacturer coding that has been
removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; (iii) broken
seals or other evidence of tampering; or (iv) which have been modified or show evidence of
attempts to modify them.
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE
GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE. THEREFORE, YOU
MUST NOT MAKE CHANGES TO THE PRODUCT AFFECTING ITS EMISSION,
MODULATION, TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS,
OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE,
TRANSMISSION MODES AND THE INTENDED METHOD OF THE PRODUCT.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
(h) Defects, damages, or the failure of the Product due to any third party communication
service or network you subscribe to or use with the Product.
(i) Software.
What other limitations are there?
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT GIVE
ANY WARRANTIES OR MAKE ANY REPRESENTATIONS, EXPRESS OR IMPLIED, IN
RELATION TO THE PRODUCTS. IN PARTICULAR, MOTOROLA DOES NOT WARRANT
OR REPRESENT THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS, WORK IN
COMBINATION WITH ANY THIRD PARTY HARDWARE OR SOFTWARE OR SERVICES,
PROVIDE UNINTERRUPTED OR ERROR-FREE SERVICE, OR OPERATE WITHOUT RISK
OF DATA LOSS.
•
YOU SHOULD BE AWARE THAT NO RETAILER OR OTHER THIRD PARTY IS
AUTHORIZED TO MAKE ANY REPRESENTATIONS ON BEHALF OF MOTOROLA OR
TO MODIFY THIS LIMITED WARRANTY.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY STATUTORY WARRANTIES WHICH MIGHT OTHERWISE APPLY.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL
THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR
PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY;
LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR
CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS
(INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR
REPRODUCING ANY INFORMATION, DATA, SOFTWARE, OR APPLICATIONS
STORED ON OR USED WITH MOTOROLA PRODUCTS); OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING
A CLAIM UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU
UNDERSTAND THAT.
•
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
CERTAIN DAMAGES SO THE DISCLAIMERS MAY NOT LIMIT YOUR LEGAL RIGHTS
AGAINST MOTOROLA. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO
JURISDICTION. THIS LIMITED WARRANTY DOES NOT SEEK TO TAKE THOSE RIGHTS
AWAY UNLESS THE APPLICABLE LAW ALLOWS YOU TO CONTRACT OUT OF THOSE
RIGHTS.
My Product is defective, what should I do?
1. Review the online Motorola customer support website at
www.motorola.com/support
for troubleshooting information.
2. If the Product is still not functioning properly after you have followed troubleshooting
instructions suggested on this website, please contact Motorola using the contact details
provided on the customer support website at
www.motorola.com/support
.
3. If your Product is covered by this Limited Warranty, you may be required to download, or
otherwise obtain and accept software updates. You are responsible for any third party
data costs incurred when obtaining the downloads.
Before we can provide any further support under this Limited Warranty you must first
comply with the warranty processes (1), (2), and (3), repair instructions, and accept any
necessary software updates.
4. If the software update does not fix the problem, you will receive instructions on how and
where to ship the Product for assessment. We will generally need: (i) proof of purchase;
(ii) a written description of the problem; (iii) the name of your mobile network service
provider, if applicable; (iv) your address and telephone number. We will only use this
information for the purposes of processing your claim under this Limited Warranty.
5. If the Product is not covered by this Limited Warranty (and you do not have any other
statutory rights in your place of usual residence), Motorola will inform you of the
availability, price, and other conditions applicable to the repair, replacement, or refund of
the Product.