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Chapter 22: Workgroup Configuration
AltiWare ACM 5.1 Administration Manual 281
To set after-hours call handling, select the workgroup you want to work with from the
Group List in the Workgroup Configuration window, then click the Business Hours tab.
Figure 5. Workgroup Configuration, Business Hours tab
Set the business schedule parameters as follows:
Parameter Description
Business Hour Use the drop-down list to select a Business
Hours profile to apply to the workgroup
(profiles are configured in the System
Configuration window—see “Setting
Business Hours” on page 60).