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Customer Support
To contact Assurance Wireless’s customer
support department for information about
your phone, account history, call coverage
area, and specific features available to you,
such as call forwarding or voicemail:
Go to www.assurancewireless.com.
Dial *VM from your Assurance Wireless
phone.
Dial 1-888-321-5880 from any phone.
For questions about the phone features,
refer to the materials provided with your
phone, or visit
www.assurancewireless.com.
For additional questions, you may contact
the Kyocera Communications Inc. Customer
Care Center in any of the following ways:
Web site: www.kyocera-wireless.com.
Email:
phone-help@kyocera-wireless.com.
Phone: 1-800-349-4478 (U.S. and
Canada) or 1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When
you contact the Customer Care Center, be
ready to provide the following information:
The name of your service provider:
Assurance Wireless.
The actual error message or problem
you are experiencing.
The steps you took to reproduce the
problem.
The phone’s mobile equipment ID
(MEID). To locate the MEID, select
MENU > Settings > Phone Info >
My Phone# and scroll down.
Qualified Service
If the problem with your phone persists,
return the phone with all accessories and
packaging to the dealer for qualified
service.
Phone Accessories
To shop for accessories for your phone, visit
www.assurancewireless.com or
kyocera.superiorcommunications.com.
Become a Product
Evaluator
To participate in the testing and evaluation
of Kyocera Communications Inc. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com.