Filter
Top Products
Quick Reference for Troubleshooting
92 Quick Reference for Troubleshooting
If you are having trouble with your phone, check the following list of symptoms. If you cannot solve the problem yourself, contact Service Information Window.
Symptom
No power
Battery does not recharge
SIM error
PIN error
PUK error
Cannot make any calls
Cannot make international calls
Cannot answer calls
Ringer muted
Cannot forward calls
Msg memo feature does not work
Cannot record messages
Cannot create new Phone Book entry
Possible cause
• Battery low
• Battery loaded incorrectly
• Battery not correctly connected to charger
• Battery expired
• SIM card inserted incorrectly
• SIM card dirty
• SIM card damaged
• PIN code entry failed 3 times in succession
• PUK code entry failed 10 times in succession
• Wrong number
• Antenna not extended
• Outgoing calls barred
• Maximum cumulative time-charge exceeded
• Weak signal
• Defective SIM card
• Phone number with no leading "+" and country
code
• Weak signal
• Incoming calls barred
• Ringer disabled
• No phone number entered as destination
• The total number of messages or the total recording
time exceeds the maximum limit
• Phone Book full
User response
• Charge battery immediately
• See page 17 to click battery into place
• See page 17 to connect battery correctly
• Replace with new battery
• Check your SIM card
• See page 24.
• See page 24.
• Dial correct phone number
• Extend antenna
• See page 79 to cancel outgoing call barring
• See page 74 to reset maximum cumulative
time-charge
• Check signal strength icon on LCD panel
• Check SIM card
•
Enter "+" and country code (See page 94).
•
Check signal strength icon on LCD panel
• See page 79 to cancel outgoing call barring
• See page 52 to enable ringer
• See page 80 to set destination phone number
• See page 90 to erase messages.
• Edit Phone Book, e.g., by deleting to free up more
entry space