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Troubleshooting: Q&A
118
Home network (UPnP)
Q: Why can’t the other device see the files stored on my
device?
A: Make sure that you have configured the home network
settings, Content sharing is turned on in your device, and
the other device is UPnP compatible.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select My own > Log > Options > Filter > All
communication.
Memory low
Q: What can I do if my device memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
•Messages from Inbox, Drafts, and Sent folders in Messag.
• Retrieved e-mail messages from the device memory
• Saved browser pages
• Images and photos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and one of the following notes are shown: Not
enough memory to perform operation. Delete some data
first. or Memory low. Delete some data., try deleting items
one by one (starting from the smallest item).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia PC Suite to make a backup copy of all data to a
compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using Bluetooth connectivity to a compatible
device.
• Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in Contacts.
Multimedia messaging
Q: What should I do when the device cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message.
Delete some data first. To view what kind of data you
have and how much memory the different data groups
consume, select File manager > Options > Memory
details.