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34: Email and PIN messages — frequently asked questions
How do I create a generic filter?
To create a generic filter, use an asterisk (*) when
specifying the contacts to which the filter applies. In
the messages options, click Email Filters. In the From
field, specify part of the sender's address and use an
asterisk (*) in place of the remaining part.
Why are some messages sent to my
device even though I have created a
filter?
Filters must be enabled before they apply to your
messages. In the messages options, click Email Filters.
Verify that the check boxes beside all the filters that
you want to apply to your messages are enabled.
Verify that the filters are in the correct order so they
can be applied to your messages properly.
Why can’t I specify some folders
from which email messages are
redirected?
On the Folder Redirection screen, folders with check
boxes that have broken borders are not enabled for
redirection. If your BlackBerry® device is integrated
with an account that uses BlackBerry Enterprise
Server™ version 4.0 or later, the folders should be
enabled automatically after a short period of time. To
enable all folders manually for redirection, in the
messages options, click Email Settings. Click the
trackwheel. Click Folder Redirection. On the Email
Reconciliation screen, set the Wireless Reconcile field
to Off. Save your changes. Open the Email
Reconciliation screen again and set the Wireless
Reconcile field to On. Save your changes.
How do I make changes to the
folders on my device?
You cannot add, edit, or delete folders from your
BlackBerry® device. To add, edit, or delete a folder,
change it in your desktop email program and reconcile
your email messages with your device.
If your device is enabled for wireless email
reconciliation, changes that you make to the folders in
your desktop email program should be synchronized
with your device over the wireless network.
If your device is not enabled for wireless email
reconciliation, reconcile your email manually using the
BlackBerry Desktop Software. See the
BlackBerry
Desktop Software Intellisync Online Help
for more
information.
How do I stop email messages from
being sent to my device?
If you are using the BlackBerry Desktop Software, in
the Redirector Settings tool, clear the Redirect
incoming messages to your handheld check box.
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, in the messages options, click
Email Settings. Set the Send Email To Handheld field
to No.
How do I stop messages that are
sent from my desktop email program
from appearing on my device?
In the messages options, click Email Settings. Click
the trackwheel. Click Folder Redirection. Clear the
check box beside the Sent Items folder.
Can I change the default email
account that is used when I send