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Synchronization — frequently asked
questions
Can I reconcile email messages over the wireless
network?
Can I synchronize PIM items over the wireless
network?
How do I handle conflicts between my device and my
desktop email program?
Why do some characters in my desktop calendar not
appear correctly after synchronization?
Why are some of my email messages not reconciling
over the wireless network?
Can I reconcile my personal folders?
Can I empty the deleted messages folder on my
computer remotely?
Can I determine how much memory each database on
my device is using?
Can I reconcile email messages over
the wireless network?
Yes. If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 3.6 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®,
verify that wireless email reconciliation is turned on in
the messages options.
If your device is integrated with an account that uses
the BlackBerry Internet Service™, and your service
provider supports wireless email reconciliation, verify
that you have turned on wireless email reconciliation
in the messages options.
Can I synchronize PIM items over the
wireless network?
Yes. If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, verify that wireless
synchronization is turned on in the tasks, memo,
address book, and calendar options.
If your device is integrated with an account that uses
BlackBerry Enterprise Server version 2.1 or later,
calendar appointments and meetings might be the
only PIM items that can be synchronized over the
wireless network. See the
BlackBerry Desktop Software
Online Help
for more information about setting
wireless calendar synchronization.
You must be in a wireless coverage area and your
BlackBerry® device must be connected to the wireless
network for PIM items to synchronize over the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.