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SMS messages — frequently asked questions
Why can’t I send SMS messages?
Can I verify that my SMS message has reached its
recipients?
How do I display more items in an SMS message
thread?
Can I hide sent messages?
Can I remove the prompt that appears before I delete
messages?
Why were some of my messages deleted from the
device?
Why aren’t all the SMS options described appearing on
my device?
What are the Priority and Callback Number fields in
the SMS options?
How do I change how long messages and phone call
logs remain in the messages list?
Why can’t I send SMS messages?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you send a message and you are not in a wireless
coverage area, the device sends the message when
you return to a wireless coverage area.
If you still cannot send SMS messages, verify that your
plan supports sending and receiving SMS messages,
and verify that the destination number uses the
format your service provider requires. Contact your
service provider for more information.
Can I verify that my SMS message
has reached its recipients?
Yes. In the device options, click SMS. Set the Delivery
Reports field to On.
When your SMS message reaches its recipient, a D
appears beside the check mark in the messages list.
Contact your service provider to find out whether this
feature is available on your network.
How do I display more items in an
SMS message thread?
In the device options, click SMS. In the Number Of
Previous Items field, set the number of SMS messages
to display.
Can I hide sent messages?
Yes. In the messages options, click General Options.
Set the Hide Sent Messages field to Yes.
Notes:
If you set the Hide Sent Messages field to Yes, and
you open an SMS message that is part of a thread, the
sent messages appear in the thread.
To view all sent SMS messages, in the messages list,
click the trackwheel. Click View Folder. Click SMS
Outbox. Click Select Folder.