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General — frequently asked questions
Why are some of the features described not available
on my device?
What software version do I have on my device?
Why is there a flashing light on my device?
Why does my device screen turn off?
Can I determine how much memory each database on
my device is using?
Why are some of the features
described not available on my
device?
Depending on your service provider plan or the type of
account that you are using, some features might not
be available on your BlackBerry® device. Also, your
device might not have been provisioned for certain
features by your system administrator. Contact your
system administrator or service provider for more
information.
What software version do I have on
my device?
To view BlackBerry® device information such as your
device type, software version, and copyright
information, in the device options, click About. To
return to the device options, press the Escape button
twice.
Why is there a flashing light on my
device?
The notification LED on the top of your BlackBerry®
device flashes different colors to indicate various
states.
A green light indicates that you are in a wireless
coverage area.
A red light indicates that a new message has arrived
and your current profile is set to notify you using the
LED.
An amber light indicates that the battery is low.
A blue light indicates that your device is connected to
a Bluetooth®-enabled device.
Why does my device screen turn off?
When your BlackBerry® device is not used for a period
of time, the screen turns off to conserve battery power.
To turn the screen on again, roll the trackwheel or
press a key.
Can I determine how much memory
each database on my device is
using?
Yes. In the device options, click Status. Click the
trackwheel. Click Database Sizes. The Database Sizes
screen displays the number of entries and the amount
of memory used by each database that is synchronized
with your BlackBerry® device.