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troubleshooting
• You cannot access some options without a subscription.
Contact your service provider for more details.
The touch screen responds slowly or improperly
If the touch screen is not responding properly, try the
following:
• Remove any protective covers from the touch screen.
Protective covers might prevent the phone from
recognizing your inputs and are not recommended for
touch screen phones.
• Ensure that your hands are clean and dry when tapping
the touch screen.
• Restart your phone to clear any temporary software
bugs.
• Ensure that your phone’s software is upgraded to the
latest version.
• If the touch screen is scratched or damaged, take it to
your local Samsung Service Centre.
Your phone freezes or has fatal errors
If your phone freezes or hangs, you might need to close
programs or reset the phone to regain functionality. If your
phone is frozen and unresponsive, press and hold [ ]
for 8-10 seconds. The phone will reboot automatically.
If this does not solve the problem, perform a factory data
reset. In Idle mode, select →
Settings
→
Privacy
→
Factory data reset
→
Reset phone
→
Erase
everything
.
Calls are being dropped
When you are in areas with weak signals or poor reception,
you might lose your connection to the network. Move to
another area and try again.
Outgoing calls are not connected
• Ensure that you have pressed the Dial key.
• Ensure that you have accessed the correct cellular
network.