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troubleshooting
Error messages appear when opening music files
Some music files might not play on your Samsung phone for
a variety of reasons. If you receive error messages when
opening music files on your phone, try the following:
• Free some memory by transferring files to a PC or
deleting files from your phone.
• Ensure that the music file is not Digital Rights
Management (DRM)-protected. If the file is DRM
protected, ensure that you have the appropriate license
or key to play the file.
• Ensure that your phone supports the file type.
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on
your phone.
• Ensure that the Bluetooth wireless feature is activated on
the device that you wish to connect to, if necessary.
• Ensure that your phone and the other Bluetooth device
are within the maximum Bluetooth range (10 metres).
• If the tips above do not solve the problem, contact a
Samsung Service Centre.
A connection is not established when you connect the
phone to a PC
• Ensure that the PC data cable you are using is
compatible with your phone.
• Ensure that you have the proper drivers installed and
updated on your PC.
Device is frozen and unresponsive or has fatal errors
• You may need to reset the device to restore functionality.
Press and hold the Power/Lock key for 8 to 10 seconds.