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troubleshooting
• Ensure that you have not set call barring for the phone
number you are dialling.
Incoming calls are not connected
• Ensure that your phone is turned on.
• Ensure that you have accessed the correct cellular
network.
• Ensure that you have not set call barring for the incoming
phone number.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
Audio quality is poor
• Ensure that you are not blocking the phone's internal
antenna.
• When you are in areas with weak signals or poor
reception, you might lose reception. Move to another
area and try again.
When dialing from contacts, the call is not connected
• Ensure that the correct number is stored in the contact
list.
• Re-enter and save the number, if necessary.
• Ensure that you have not set call barring for the contact's
phone number.
The phone beeps and the battery icon flashes
• Your battery is low. Recharge or replace the battery to
continue using the phone.
The battery does not charge properly or phone turns off
• The battery terminals might be dirty. Wipe both gold-
coloured contacts with a clean, soft cloth and try
charging the battery again.