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84 Troubleshooting
You also have the option to do a
Master Reset. Some of the personal
data and settings you have made will
be lost when you do this
%
86 Master
reset
.
No battery icon appears when I start
charging the phone
Possible cause
: The battery is empty
or has not been used for a long time.
Solution
: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause
: A service is not
activated or your subscription does
not support the function.
Solution
: Contact your network
operator.
Possible cause
: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the Send
menu is sometimes unavailable.
I do not understand the language in
menus
Possible cause
: The wrong language
is set in the phone.
Solution
: Change the language
%
15 Phone language
.
I cannot turn on the phone
Possible cause
: The battery is
discharged.
Solution
: Recharge the battery
%
4 Battery
.
Solution
: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause
: The charger is not
properly connected to the phone.
Solution
: Make sure that the charger
connector clicks properly into place
when connected
%
4 Battery
.
Possible cause
: The battery
connection is poor.
Solution
: Remove the battery and
clean the connectors. You can use
one of the following lightly soaked
in alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it
back. Check that the battery
connectors in the phone are
not damaged.
Possible cause
: The battery is worn
out and needs to be replaced.
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