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85Troubleshooting
Solution
: Try another battery and
charger for the same phone model,
or visit your retailer and ask them to
verify if the battery and charger are
working properly.
Solution
: Make sure the battery is
inserted correctly
%
5 SIM card and
battery
.
I cannot use SMS/text messages on
my phone
Possible cause
: Settings are missing
or incorrect.
Solution
: Contact your network
operator to find out the correct SMS
service center setting
%
33 Text
messaging (SMS)
.
I cannot use MMS/picture messages
on my phone
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your network
operator.
Possible cause
: Settings are missing
or incorrect.
Solution
: %
6 Help in your phone
or go
to
www.sonyericsson.com/support
,
choose your phone model, then
choose
Phone setup – MMS
and
follow the instructions
%
66 Settings
.
I cannot use the Internet
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your network
operator.
Possible cause
: Internet settings are
missing or incorrect.
Solution
: %
6 Help in your phone
or go
to
www.sonyericsson.com/support
,
choose your phone model, then
choose “Phone setup – WAP” and
follow the instructions
%
66 Settings
.
The phone cannot be detected by
other users via Bluetooth™ wireless
technology
Possible cause
: You have not turned
the Bluetooth™ function on.
Solution
: Make sure that the
Bluetooth™ function is on and
visibility is set to show phone
%
73 To receive an item
.
I cannot synchronize or transfer
data between my phone and my
computer, when using the USB
cable provided
Possible cause
: The cable has not
been properly installed and detected
on your computer. The software that
came with your phone has not been
properly installed on the computer.
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