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nextel.com
International Roaming Customer Care
Call us at 1(201) 531-5202 (toll free) from your Nextel phone.
We’ll be happy to give you help, explanations and anything else you need to
enjoy your Nextel service as soon as possible!
Before you contact Nextel Customer Care for service or to resolve an issue, be
sure to have your Nextel Personal Telephone Number, your model number
(located on your phone underneath the battery), and the ID number printed on
your SIM card. You’ll want to record these numbers and keep them handy so
that you can replace the battery prior to contacting Customer Care.
Understanding Status Messages
You may receive status messages under certain conditions. Before contacting
Nextel Customer Care, note the message, numeric code, and the conditions
under which it appeared. The following table lists and describes the status
messages.
NOTE:When your phone cover is closed, the one-line display screen
shows a shortened version the status messages displayed in
the full-size screen. To see complete status messages, open the
phone cover.
Status
Messages
(one-line
display)
Status
Messages
(full-screen
display)
Message Description
Not in Srvc. Number Not in
Service
The number that you entered is
not valid.
Not Avail. User Not
Available
The phone that you called is
either busy, out-of-coverage, or
turned off. Please try again later.
Not Avail. User Not
Authorized
The person that you called has not
purchased this service.
Failed Please Try Later
This service is temporarily not
available. Please try again later.
Busy in Prvt. User Busy in
Private
The phone that you called is busy
in a Private Call.