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102 Troubleshooting
Troubleshooting
This chapter lists some problems that you might encounter while using your
phone. Some problems require that you call your service provider, but most of
the problems you encounter are easy to correct yourself.
Insert card
There is no SIM card in the phone. Insert a SIM card. See “The SIM Card” on
page 6.
Searching
If the message Searching remains in the display, you are within range of a
network but you are not allowed to use it. However, in an emergency, some
operators allow you to call the international emergency number 112. See
“Making and Receiving Calls” on page 19.
No network
There is no network within range or the received signal is too weak. You have
to move to get a signal that is strong enough.
Tip! You can also try to change to the longer, high gain antenna.
Wrong PIN, Wrong PIN2
You entered your PIN incorrectly.
• Enter the correct PIN or PIN2, and press
YES
.
Matching error
When you want to change a security code (for example PIN) you have to con-
firm the new code by entering it again. The two codes that you have entered
do not match. See “Security for Your Phone and Subscription” on page 64.
PIN Blocked. Unblock?
You entered your PIN incorrectly three times in a row. To unblock see “Secu-
rity for Your Phone and Subscription” on page 64.
Blocked Contact card provider
You entered your personal unblocking key (PUK) incorrectly 10 times in a
row. Contact your network provider or service operator.
ERROR MESSAGES
Insert
card
Searching
16:21
No network
Wrong
PIN
Enter
PIN
PIN
Blocked.
Unblock?
BLOCKED
Contact card
provider