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Some menus/features are operator dependent.
72 Troubleshooting
This chapter lists some problems that you might encounter while
using your phone. Some problems require that you call your network
operator, but most of the problems you encounter you can easily
correct yourself.
Error Messages
Insert Card
There is no SIM card in the phone or you may have inserted it
incorrectly. Insert a SIM card. See “Step 2: Insert the SIM Card” on
page 10.
Insert Correct SIM Card
The phone is set to only work with certain SIM cards. Insert the
correct SIM card.
SOS Calls Only
You are within range of a network but you are not allowed to use it.
However, in an emergency, some operators allow you to call the inter-
national emergency number 112 (or 911). See “Making Emergency
Calls” on page 18.
No Network
There is no network within range or the received signal is too weak.
You have to move to get a signal that is strong enough.
Wrong PIN, Wrong PIN2
You have entered your PIN or PIN2 incorrectly. Enter the correct
PIN or PIN2, and press
YES. See “SIM Card Lock” on page 58.
Codes do not match
When you want to change a security code (for example your PIN)
you have to confirm the new code by entering it again. The two
codes that you have entered do not match. See “SIM Card Lock” on
page 58.
PIN/PIN2 Blocked
You have entered your PIN or PIN2 incorrectly three times in a row.
To unblock, see “SIM Card Lock” on page 58.
PUK blocked – Contact operator
You entered your personal unblocking key code (PUK) incorrectly
10 times in a row. Contact your network operator.
Phone Locked
The phone is locked. To unlock the phone, see “Phone Lock” on
page 58.
Phone lock code:
Your phone comes with the phone lock code, 0000. You can change
it to any four-to eight-digit code. See “Phone Lock” on page 58.
Troubleshooting