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Unable to turn the
phone on.
Conflict created due to
downloaded software
application.
First, try power cycling the phone (turn OFF then
ON). If phone is still not responding, try removing
and replacing the battery. If neither of the two
steps above correct the problem, you must "cold
boot" the phone. Note that performing this
procedure will remove all data, programs and
settings including contacts that you have added to
the phone. After completing this you will have to
proceed with the start up procedure again. See
"First time startup" on page 15.
Cold boot procedure: first, remove then replace
the battery. With the phone off, simultaneously
hold down , and until the
reinitialization screen appears. Select
Yes to
complete the cold boot procedure.
Use of non-approved SIM card. Take the SIM card to your service provider for
replacement.
Use of non-approved microSD
card.
Check with your service provider for approved
cards.
Battery power has been
depleted.
Recharge the phone's battery.
Battery contact terminals are
not clean.
Seek your dealer's help to clean the terminals.
Shortened standby
time.
The standby time is related to
your service provider system
configuration. The same phone
used with different service
providers’ systems will not
provide exactly the same length
of standby time.
If you are located in an area where signalling is
weak, temporarily switch off the phone.
The battery is depleted. In high-
temperature environments,
battery life will be shortened.
Use a new battery.
If you are not able to connect to
the network, the phone will
continue to send out signals as
it attempts to locate a base
station. Doing so consumes
battery power and will
consequently shorten standby
time.
Change your location to one where the network is
accessible, or temporarily turn off your phone.
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