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65Questions & Answers
Message problems
Unable to send or
receive text
messages.
Your phone is in Flight mode. Activate the phone mode in CommManager.
See "Flight mode" on page 16.
The signal strength is not
strong enough.
Try moving to a different location to obtain better
signal reception.
Unable to send or
receive multimedia
messages.
Your phone is in Flight mode. Activate the phone mode in
CommManager.
See "Flight mode" on page 16.
No MMS service is available. Subscribe to the MMS service from your network
service provider.
Your MMS setting has not been
configured properly.
Check your network connection, and confirm
with your network service provider if your MMS
setting has been configured correctly.
Not enough space is left on your
phone memory.
Check if there is enough space on your phone
memory. Delete some files if necessary.
Unable to send or
receive e-mail.
The Internet connection or the
e-mail setting is not configured
properly.
Check your network connection, and confirm
with your e-mail service provider if your e-mail
setting has been configured correctly.
Internet problems
Unable to connect to
the network.
SIM card invalid. Contact your service provider, or see
"Connectivity" on page 51.
You are not within the
network’s service area.
Check the service area with your service provider.
Poor signal. Move to an open space or if you are inside a
building, move closer to a window.
Connection problems
Unable to connect
the smartphone to
PC using the data
cable.
The smartphone is not turned
on.
Turn on the phone. See "Switching the phone
on/off" on page 14.
ActiveSync® or Windows
Mobile Device Center is not
installed.
Use the Getting Started Disc to install the
programs. See "Installing ActiveSync® on PC" on
page 57.
Data cable is damaged. Contact the dealer.
Problem Possible causes Possible solution