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18 Making and Answering Calls
Using 1-Touch dialing
To call a contact that has a speed dial location:
• From the home screen, press and hold the
speed dialing number. If it is a two-digit
number, press the first digit briefly, then press
and hold the second digit. For example, if the
speed dialing location is 15, press
briefly, then press and hold .
Setting up voicemail
Before your phone can receive voicemail messages,
you must set up a password and record a personal
greeting with Virgin Mobile. When you have set up
your voicemail, all unanswered calls to your phone
are automatically transferred to voicemail, even if
your phone is in use or turned off.
1. From the home screen, press and hold
to dial into your voicemail.
2. Follow the system prompts to record a
greeting and complete the system setup.
Note: If you are having trouble accessing your
voicemail, contact Virgin Mobile.
Checking voicemail messages
When a voice message is received, your screen
displays “New Messages” along with the
symbol at the top of your screen. The symbol
flashes if the message is urgent.
If you see “New Messages”
Slide open or closed
1. Press the right softkey to select Call, which
initiates a call to your voicemail number.
2. Follow the prompts to retrieve the message.
To clear the screen without checking messages:
• Press the left softkey to select Ignore.
If you see only the symbol
Slide open
1. Press and hold to initiate a call to your
voicemail number.
2. Follow the prompts to retrieve the message.
• You can set the phone to beep or vibrate every
five minutes to remind you that you have
voicemail. See “Setting message alerts” on
page 45.
Calling emergency services
Note: Regardless of your 3-digit emergency code
(911, 111, 999, 000, etc.), your phone operates
as described below.
• Dial your 3-digit emergency code and
press .
You can call the code even if your phone is locked
or your account is restricted. When you call, your
phone enters
Emergency mode. This enables the
emergency service exclusive access to your phone
to call you back, if necessary. To make or receive
regular calls after dialing the code, you must exit
this mode.