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Troubleshooting
Issue 1 October 1998
6-11
Status Menu Information
continued
Item Description Action Required
Disconnects Normally when the
units go offline, a
disconnect message
is sent and this
counter increments.
Go to page 6-27 for required action.
DSP DSP Status, OK,
Offline
OK: none
Offline: The digital port is not being
recognized.
Check wiring to the System
Ensure the digital port is enabled
on the DEFINITY ECS.
Check for damaged port hardware
on the card.
Move the card to a known
working slot position to verify it is
the wiring and not the card itself.
Never
connected
This is set when
the modem
connects.
False: none
True:
Try to connect to the Switch Card
using the remote module.
If the card has been in service for
a while and has never gone online
(connected) verify if the card has
ever rung or if abnormal
disconnects count is high.
Check that the digital port is
online
Check wiring for this slot
Verify analog line number
Table 6-6. Status definitions