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Troubleshooting
6-22 Issue 1 October 1998
How to Troubleshoot Connection Problems
Symptom: Remote Module cannot connect to Switch Card
Action: In the event that the remote module cannot establish a connection to
the Switch Card, it is very important to note the error message displayed on
the remote phone.
Error Message on
Remote Phone
Possible Cause Action
Connect Error
No Dialtone
The remote module
cannot detect a dialtone
on the analog line at the
remote location
Check to ensure that
RJ-11 connector is
properly seated in the
“Telco Line” port of the
Remote Module 1101.
Plug the phone cable
into a standard analog
phone to determine if
you are receiving
dialtone.
Table 6-13. Connect Error /No dialtone