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Customer Support Information
viii Issue 1 October 1998
Security of
Your
System:
Preventing
Toll Fraud
As a customer of a new telephone system, you should be
aware that there is an increasing problem of telephone
toll fraud. Telephone toll fraud can occur in many
forms, despite the numerous efforts of telephone
companies and telephone equipment manufacturers to
control it. Some individuals use electronic devices to
prevent or falsify records of these calls. Others charge
calls to someone else’s number by illegally using lost or
stolen calling cards, billing innocent parties, clipping on
to someone else’s line, or breaking into someone else’s
telephone equipment physically or electronically. In
certain instances, unauthorized individuals make
connections to the telephone network through the use of
remote access features.
Common carriers are required by law to collect their
tariffed charges. While these charges are fraudulent
charges made by persons with criminal intent,
applicable tariffs state that the customer of record is
responsible for payment of all long-distance or other
network charges. Lucent Technologies cannot be
responsible for such charges and will not make any
allowance or give any credit for charges that result from
unauthorized access.