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Troubleshooting 12-7
NEC MH150/MH160 Mobile Handset Administration Guide - Revision 2
No SVP Server
Handset can't locate WLAN Voice Gateway.
WLAN Voice Gateway is not working.
No LAN connection at the WLAN Voice Gateway
IP address configuration of WLAN Voice Gateway
is wrong or missing.
Check error status screen on WLAN Voice
Gateway.
Verify WLAN Voice Gateway connection to LAN.
No SVP Server
No DNS Entry
Handset unable to perform DNS lookup for SVP
Server, server had no entry for SVP Server.
The network administrator must verify that a
proper IP address has been entered for the SVP
Server DHCP option.
No SVP Server
No DNS IP
Handset unable to perform DNS lookup for SVP
Server, no IP address for DNS server.
The network administrator must verify proper
DHCP server operation.
No SW Found
A required software component has not been
identified.
Check that the handset license type has a
corresponding entry in the slnk_cfg.cfg file.
Check that the pd11sid.bin and pi110000.bin
entries exist in under this license type in the
slnk.cfg.cfg file.
Not Installed!
A required software component is missing. Check that all required software files are on the
TFTP server, if over-the-air downloading is being
used. If the error repeats, contact NEC Unified
Solutions Technical Support.
Press END
The far end of a call has hung up. Hang up the near end.
Press END to quit
The handset is waiting to acquire bandwidth
required for voice communication.
Press END or wait until bandwidth is available.
Registering
The handset has completed initialization of the
SIP application and is attempting to register lines
to the SIP PBX.
If registrations are failing, the phone can stay in
this state for a considerable length of time. After
the phone leaves this state, press the LINE key to
view what lines have failed to register. Ensure
usernames and passwords have been entered in
administrative menus for registrations that have
failed and that proxy information is correct in the
SIP configuration files.
RTP Open Failed
The handset attempted to open an RTP port for
audio but was unsuccessful.
Verify that WLAN Voice Gateway capacity has not
been exceeded.
Select License
The correct protocol has not been selected from
the license set.
Using the Admin menu, select one license from
the set to allow the phone to download the
appropriate software.
Server Busy
Handset is attempting to download from a TFTP
server that is busy downloading other devices and
refusing additional downloads.
None, the handset will automatically retry the
download every few seconds.
SIP Login
Prompt for login information - username and
password.
At power-on initialization, no username was
detected in the admin menu items for SIP
registrations. Enter a valid username and
password for an existing SIP configuration file.
Skt Open Fail
Socket open fail. Occurs when the handset
attempts to open a connection to the PBX but
fails.
Verify that WLAN Voice Gateway capacity has not
been exceeded.
Service Rej.
The WLAN Voice Gateway has rejected a request
from the handset.
The handset will restart and attempt to re-register
with the WLAN Voice Gateway, which should fix
the problem. Report to your administrator if it
keeps happening.
Message Description Action