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Troubleshooting: Q&A
117
Troubleshooting: Q&A
Mobile TV
Q: Why can’t the device find any program guides?
A: Select Options > Rescan. If this does not help, select
Options > Settings to view System status. If there is no
signal strength or it is low, change location. Close and
reopen the Settings dialog to see if the signal is better.
Q: Why can’t I open a channel or program?
A: Select Options > Settings to view System status. If there
is no signal strength or it is low, change location. Close and
reopen the Settings dialog to see if the signal is better. If
this does not help, contact the service provider. Note also
that the service may not be available in your current
location.
Q: Why are there are problems with picture quality?
A: In environments with a low quality AC supply voltage, the
picture may be degraded. To fix this, remove the charger
from the AC outlet. If that does not help, switch the device
off and on again, or remove and insert the battery.
Q: I tried to record a program but it failed. What went wrong?
A: Possible reasons:
• You maybe outside or on the limit of the Mobile TV
network coverage
• Other functions of the device have interrupted or
interfered the recoding.
Q: Why can’t I watch Mobile TV sometimes, even when I’m
within the Mobile TV network coverage?
A: If you have installed and use a virtual private network
(VPN) client, you may have a VPN connection active. You
cannot use Mobile TV when a VPN connection is active.
Q: Why doesn’t the program guide show programs for the
whole week?
A: Depending on the size of the program guide, 3-7 days are
shown. The more information a program guide contains,
the number of TV channels, for example, the less days can
be shown.
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial internet service
provider (ISP), or network service provider.