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Troubleshooting: Q&A
118
Application not responding
Q: How do I close an application that is not responding?
A: To open the application switching window, press and hold
. Scroll to the application, and press to close the
application.
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 10 meters (33 feet) and that there are no walls or
other obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
either end the connection using the other device or by
deactivating Bluetooth connectivity. Select Connect. >
Bluetooth > Off.
Browser services
Q: What do I do if the following message is displayed: No
valid access point defined. Define one in Services
settings.?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Camera
Q: Why do images look smudgy?
A: Remove the protective plastic film covering the display and
camera. Ensure that the camera lens protection window is
clean.
Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Home network (UPnP)
Q: Why can’t the other device see the files stored on my
device?
A: Ensure that you have configured the home network
settings, Content sharing is turned on in your device, and
the other device is UPnP compatible.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all events,
select My own > Log. Scroll right to open the general log
and select Options > Filter > All communication.