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Troubleshooting
1725-36030-001_B.doc 67
Message Description Action
DO NOT POWER
OFF
The handset is in a critical section of
the software update.
None. Do not remove the Battery Pack
or attempt to power off the handset
while this is displayed. Doing so may
require the handset to be returned to
Polycom to be recovered.
Duplicate IP
The handset has detected another
device with its same IP address.
If using DHCP, check that the DHCP
server is properly configured to avoid
duplicate addresses.
If using Static IP, check that the
handset was assigned a unique
address.
Erase Failed
Download process failed to erase the
memory in the handset. This
operation will retry.
Operation will retry but may eventually
report the error "int. error: 0F." Power
cycle the handset.
Erasing Memory
Handset has determined that a
download should occur and is erasing
the current software from memory.
This message also displays a
progress bar. When the progress bar
fills the display line the erase
operation is complete.
None. When the progress bar fills the
display line the erase operation is
complete.
Do not turn the handset off during this
operation.
Error!...
[error details]
A fatal software error is detected. All
handset operation is halted and any
call is lost.
This message appears during Halt on
Error mode. An error message displays.
Note the message details and power
cycle the handset.
Fatal Error
Err Code ####
The handset has detected a fault
from which it cannot recover.
Record the error code so it can be
reported. Turn the handset off then on
again. If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
technical support and report the error.
Files too big
Handset software download files are
incorrect or corrupted.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Flash config error
Handset internal configuration is
corrupt.
Perform "Restore Defaults" operation
via admin menu or reprogram with the
Handset Administration Tool.
Initializing …
The handset is performing power on
initialization.
None. This is informational only.
Multiple GW Reg
yyy.yyy.yyy.yyy
y…y = Gateway IP address
Handset received responses from
multiple gateways; displays IP
address of one responding gateway.
Check each SpectraLink 8000
Telephony Gateway for the handset’s
MAC address on the Telephone Line
Configuration screen. Delete any
duplicate entries leaving only one entry
on the correct Telephone Gateway and
port for this handset.