Filter
Top Products
Troubleshooting and Routine Maintenance
107
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black and white.
Replace the colour ink cartridges that are empty or nearly empty, and then ask the
other person to send the colour fax again. (See Replacing the ink
cartridges on page 119.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 40.)
Phone Line or Connections
Difficulty Suggestions
Dialling does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check all line cord connections.
Change Tone/Pulse setting. (See the Quick Setup Guide.) (Not available in New
Zealand.)
Lift the external phone’s handset, (on the machine’s handset or cordless handset
if available), and then dial the number to send a manual fax.
Wait to hear fax receiving tone before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup.
(See Choosing the Receive Mode on page 37.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup.
(See Receive modes on page 37.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic or Normal. (See Compatibility on page 118.)