Filter
Top Products
Troubleshooting and Routine Maintenance
111
Error messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Your computer cannot find your
machine.
<Windows
®
users>
The Firewall setting on you PC may be rejecting the necessary network
connection. For detail, see the instruction above.
<Macintosh
®
users>
Re-select your machine in the DeviceSelector application located in Macintosh
HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.
Error Message Cause Action
Change Unable
XX
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any foreign
objects inside the machine. If the error message
continues, see Transferring your faxes or Fax
Journal report on page 114 before disconnecting
the machine so you will not lose any important
messages. Then, disconnect the machine from
the power for several minutes and then reconnect
it.
Clean Unable
XX
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any foreign
objects inside the machine. If the error message
continues, see Transferring your faxes or Fax
Journal report on page 114 before disconnecting
the machine so you will not lose any important
messages. Then, disconnect the machine from
the power for several minutes and then reconnect
it.
Comm.Error Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it clicks.
Network Difficulties (Continued)
Difficulty Suggestions