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Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact us by using one of the
methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help,
our Technical Support Portal (see below) provides an easy way to report your problem or ask your ques-
tion.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate
solutions to your technical issues by searching our Knowledge Base. With the Portal, you can submit
and track your questions online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your
contact details and the description of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all its products through service centers throughout the
world. To obtain warranty or non-warranty service, contact the appropriate location below to obtain a
Return Material Authorization number (RMA #) before returning the product.
North America
Telephone: (800) 782-4263
E-mail: hsmnaservice@honeywell.com
Latin America
Telephone: (803) 835-8000
Telephone: (800) 782-4263
Fax: (239) 263-9689
E-mail: laservice@honeywell.com
Brazil
Telephone: +55 (11) 5185-8222
Fax: +55 (11) 5185-8225
E-mail: brservice@honeywell.com
Mexico
Telephone: 01-800-HONEYWELL (01-800-466-3993)
Fax: +52 (55) 5531-3672
E-mail: mxservice@honeywell.com
Europe, Middle East, and Africa
Telephone: +31 (0) 40 2901 633
Fax: +31 (0) 40 2901 631
E-mail: euroservice@honeywell.com