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User Guide 3
4. Locate the groove on the left side of the
phone. Unsnap the hooks and remove the
back cover.
5. Remove the battery by pulling back on the top
edge of the battery.
6. Your phone's serial number is an 18-digit
number located below the first barcode,
next to the D.
7. Write down the serial number.
Note: With your phone turned on, you can also
select
Menu > Settings > Phone info >
Build info to find your phone’s ID number.
Phone activation
Activating your Virgin
Mobile account
Before you can start talking, messaging, or
downloading, you need to activate service
with Virgin Mobile. To activate your Virgin Mobile
account, do one of the following with your
phone's serial number.
• Go to www.virginmobileusa.com and click
on Activate.
• Call Virgin Mobile At Your Service at
1-888-322-1122.
Programming your phone
Once your account is activated, you need to
program your Virgin Mobile phone number into
your phone. When you are ready, follow these
steps to program your phone:
1. Turn on your phone. Program your phone
using the external number keypad. DO NOT
use the internal QWERTY keyboard.
2. Dial ##VIRGIN# (that's #-#-8-4-7-4-4-6-#).
3. You are now in the Programming menu.
Scroll down to "Activate Phone" and hit "OK”.
4. Your screen will say, "Do you want to activate
your phone now ?" Select "Yes".
5. Your phone will connect to the network, and
then the screen will say “Hi. Press Start to
continue the activation process”. Scroll
down to “Start” and hit “OK”.
6. Your phone will say “We’re getting your
phone number for you,” then your phone will
display your new Virgin Mobile phone
number. Write it down.
7. Scroll down to “Finish” and hit “OK” to
complete the activation process. Your phone
will turn off and back on by itself.
It might take a couple of hours to set up the
network. Once set up, your phone displays a text
message informing that you can start talking. Also,
it may take up to 4 hours for
VirginXL, Voicemail,
and Top-Up features to come online.
82-G1950-2EN.book Page 3 Tuesday, September 4, 2007 4:01 PM