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12
seconds to attempt unlocking the phone
again.
When you can’t recall your Unlock
Pattern, PIN, or Password:
If you logged into a Google account on the
phone and failed to use the correct screen
lock 5 times, the Forgot button. You will
be required to sign in with your Google
account and prompted to create a new
screen lock.
If you have set a backup PIN, you can
unlock the screen with keying in the backup
PIN.
If you haven’t created a Google account
on the phone and you forgot your PIN,
Password, and the backup PIN, you need to
perform a hard reset.
Caution
If you perform a hard reset, all user
applications and user data will be deleted.
Please remember to back up any important
data before performing a hard reset.
Read ALL steps before attempting.
1 Turn the phone off.
2 Press and hold the following keys at the
same time: Volume Down Key
+
Power/Lock Key on the back of the
phone.
3 Release the Power/Lock Key
only
when the LG logo is displayed, then
immediately press and hold the Power/
Lock Key again.
4 Release all keys when the Factory hard reset
screen is displayed.
5 Press the Volume Keys
to highlight
Yes, then press the Power/Lock Key
to continue.
6 Press the Volume Keys
to highlight
Yes, then press the Power/Lock Key
once more to confirm.
7 Your device will perform a factory reset.
5. Using Safe Mode
Using Safe mode
To recover your phone when malfunctioning.
Turn off your phone and reboot. When you
see the AT&T booting animation press and
Important notice