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• TROUBLESHOOTING
The following table lists some common problems and their solutions.
Problem Possible cause Possible solution
My phone is
not charging.
The charger and phone are not
properly connected.
Securely connect the
charger to the phone.
The charger is not properly
plugged into the wall.
Ensure the charger is
plugged in correctly.
My phone is
not making/
receiving calls.
The battery is not charged. Charge the battery.
The signal strength is poor. If you are indoors,
move toward a
window.
I cannot listen
to my voice
messages.
You do not have voicemail
service.
Call your wireless
provider.
You have not set up your
voicemail service with your
wireless provider.
Call your wireless
provider.
You have not saved your
voicemail number to your
phone.
See “Call and set up
your voicemail” on
page 44.
you have forgotten your
password or are entering it
incorrectly.
Call your wireless
provider.
The voicemail number saved to
your phone is incorrect.
Call your wireless
provider.
When I insert
my SIM card
into another
phone, it is
rejected.
You have fixed dialing activated
on your SIM card and the
receiving phone does not
support fixed dialing.
Deactivate fixed
dialing on the SIM.
6340i.ENv1_9310019.book Page 130 Thursday, July 10, 2003 3:21 PM