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Troubleshooting
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Copyright © 2006 Nokia. All rights reserved.
Troubleshooting
Q&A
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 10 metres and that there are no walls or other
obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your phone, you can either
end the connection using the other device or by
deactivating Bluetooth connectivity. Select Connect. >
Bluetooth > Off.
Multimedia messaging
Q: What should I do when the phone cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message.
Delete some data first. To view what kind of data you
have and how much memory the different data groups
consume, select File manager > Options > Memory
details.
Q: The note Retrieving message is shown briefly. What is
happening?
A: The phone is trying to retrieve a multimedia message from
the multimedia messaging centre.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select Messaging > Options >
Settings > Multim. msg..
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.
Camera
Q: Why do images look smudgy?
A: Ensure that the camera lens protection window is clean.
Wallpapers and Themes
Q: I turned my device off for charging and now my personal
wallpaper is no longer on the display. What has happened?