Troubleshooting
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A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my phone memory is low?
A: You can delete the following items regularly to avoid low
memory:
• Messages from Inbox, Drafts, and Sent folders in Messag.
• Retrieved e-mail messages from the phone memory
• Saved browser pages
• Images and photos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and any of the following notes are shown: Not
enough memory to perform operation. Delete some data
first. or Memory low. Delete some data., try deleting items
one by one (starting from the smallest item).
Q: How can I save my data before a software update?
A: Always save your data if you are planning a software
update. Save your data using the following method:
1 Back up your device memory using Nokia PC suite.
2 Use a data cable connection in Data transfer mode to copy
all your files (music, videos, images, documents,
uninstalled applications, themes and so on) from the hard
drive to your PC.
3 Make sure that everything of any value has been copied to
your PC. Format the hard drive. For more information, see
‘Format hard drive’, p. 118
4 Proceed with the software update.
5 To reset your device memory, enter *#7370# and the code
12345.
6 Restore your device memory from the backup with Nokia
PC Suite.
7 Copy your hard drive contents back from your PC to the
formatted hard drive.
8 Reinstall the applications and themes.