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Troubleshooting: Q&A
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Troubleshooting: Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose
the lock code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have
not received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial internet
service provider (ISP) or network service provider.
Application not responding
Q: How do I close an application that is not responding?
A: Press and hold . Scroll to the application, and press
to close the application.
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in
hidden mode. Check also that the distance between
the two devices is not over 10 meters (33 feet) and
that there are no walls or other obstructions between
the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
either end the connection using the other device or by
deactivating Bluetooth connectivity. Select Tools >
Bluetooth > Bluetooth > Off.
Display
Q: Why do missing, discolored, or bright dots appear on
the screen every time I turn on my device?
A: This is a characteristic of this type of display.
Some displays may contain pixels or dots that remain
on or off. This is normal, not a fault.
Home network (UPnP)
Q: Why can’t the other device see the files stored on my
device?
A: Make sure that you have configured the home network
settings, Content sharing is turned on in your device,
and the other device is UPnP compatible.
Q: What can I do if my home network connection stops
working?
A: Switch off the wireless LAN connection from your
compatible PC and your device, and switch it on again.