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Troubleshooting: Q&A
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Copyright © 2007 Nokia. All rights reserved.
Multimedia messaging
Q: The note Retrieving message is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message
from the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in
phone numbers or addresses. Press , and select
Messaging > Options > Settings > Multimedia msg..
Q: How can I end the data connection when the device
starts a data connection again and again?
A: To stop the device from making a data connection,
press , and select Messaging > Options >
Settings > Multimedia message > Multimedia
retrieval and one of the following:
Manual—to have the multimedia messaging center
save messages to be retrieved later. You receive a
notification when there is a new multimedia message
that you can retrieve in the multimedia message
center.
Off—to ignore all incoming multimedia messages.
After this change, the device does not make any
network connections related to multimedia
messaging.
PC connectivity
Q: Why do I have problems in connecting the device to my
PC?
A: Make sure that Nokia Nseries PC Suite is installed and
running on your PC. See the user guide for Nokia
Nseries PC Suite on the DVD-ROM. For further
information on how to use Nokia Nseries PC Suite,
see the help function on Nokia Nseries PC Suite or
visit the support pages at www.nokia-asia.com.
Q: Can I use my device as a fax modem with a compatible
PC?
A: You cannot use your device as a fax modem. However,
with call diverting (network service), you can divert
incoming fax calls to another phone number.
Wireless LAN
Q: Why can't I see a wireless LAN (WLAN) access point
even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use
a hidden SSID if you know the correct SSID, and have
created a WLAN internet access point for the network
on your Nokia device.