Troubleshooting: Q&A
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If this does not help, restart your compatible PC and
your device. If the connection still does not work,
reconfigure the WLAN settings in both your compatible
PC and device. See “Wireless LAN“, p. 61, and
“Connection“, p. 112.
Q: Why can't I see my compatible PC in my device in the
home network?
A: If you are using a firewall application in your
compatible PC, check that it allows home media server
to use the external connection (you can add Home
media server to the firewall application’s exceptions
list). Check from the firewall settings that the firewall
application allows traffic to the following ports: 1900,
49152, 49153, and 49154.
Some WLAN access point devices have a built-in
firewall. In such cases, check that the firewall in the
access point device does not block traffic to the
following ports: 1900, 49152, 49153, and 49154.
Check that the WLAN settings are the same in your
device and compatible PC.
Memory low
Q: What can I do if my device memory is low?
A: You can delete unused items saved in your device
regularly to avoid memory getting low. See “Memory
low—free memory“, p. 59.
To delete contact information, calendar notes, call
timers, call cost timers, game scores, or any other data,
go to the respective application to remove the data.
If you are deleting multiple items and one of the
following notes are shown: Not enough memory to
perform operation. Delete some data first. or
Memory low. Delete some data from phone
memory., try deleting items one by one (starting from
the smallest item).
To view what kind of data you have and how much
memory the different data groups consume, press ,
and select Tools > File manager > Options > Memory
details.
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia Nseries PC Suite to make a backup copy of
all data to a compatible computer.
• Send images to your e-mail address, then save the
images to your computer.
• Send data using Bluetooth connectivity to a
compatible device.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.