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Section 10
Troubleshooting Tips 247
Troubleshooting
Tips
10
Beaming problems
I did a HotSync
operation, but one of
my applications did
not synchronize.
Click the HotSync Manager and choose Custom. Make sure that the
conduit appears on the list and that it is set to Synchronize the files. See
page 218 for details.
I cannot launch the
HotSync Manager.
ᮣ Make sure you are not running another program, such as
America Online, CompuServe, or WinFax, that uses the
port you selected in the Setup dialog box.
ᮣ Reinstall the Palm Desktop software.
I am using Outlook as
my PIM, but I cannot
do a HotSync
operation.
ᮣ Click the HotSync Manager and choose Custom. Make
sure that the following Outlook conduits are installed and
that the Action is set to “Synchronize the files” for each
conduit: Outlook Contacts, Outlook Calendar, Outlook
Tasks, and Outlook Notes.
ᮣ Reinstall the Palm Desktop software and make sure you
select the option to synchronize with MS Outlook.
Problem Solution
I cannot beam data to
another IR-equipped Palm
OS device.
ᮣ Confirm that your phone and the other device are
between ten centimeters (approximately 4") and
one meter (approximately 39") apart, and that the
path between the two devices is clear of obstacles.
Beaming distance to other Palm OS devices may be
different.
ᮣ Check the General Preferences screen and make
sure the Beam Receive setting is on.
ᮣ Move your phone closer to the receiving device.
ᮣ Move your phone farther away from the receiving
device.
ᮣ Angle the sides of the two devices towards each
other.
ᮣ Perform a soft reset. See page 233 for details.
When someone beams data
to my phone, I get a message
telling me it is out of
memory.
ᮣ Your phone requires at least twice the amount of
memory available as the data you are receiving. For
example, if you are receiving a 30K application,
you must have at least 60K free.
ᮣ Perform a soft reset. See page 233 for details.