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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0
Polycom, Inc. 46
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Managing Shared Lines
If your phone shares a line with another phone, all phones ring for an incoming call to one of the shared
line. The call can be answered on any of the phones of the shared line. You can transfer, hold, or set up a
conference with active and held calls on shared lines.
If you have an incoming call on a shared line, you can silence your ringer by pressing Silence. The
incoming call stops ringing on your phone, but the call’s visual notification continues to display on your
phone and you can still answer the call.
The following table shows the icons and status indicators that display for shared lines in Lines view,
depending on whether the line is idle, for an active or held call.
Table 6: Viewing Shared Line Icons in Lines View
Shared Line Status
Icon and Status Indicator
Status Indicator
Idle
No indicator
Active call
HD voice icon
Held call
Hold icon
Note: Unsupported Features on Shared Lines
Call Forwarding is not available on shared lines. Enabling Do Not Disturb on shared lines disables
ringing only. You can still see a visual notification of the call and have the option to answer the call.
If you are running Polycom UC Software version 5.0.0, missed calls on shared lines are displayed in the
Missed Calls log in Recent Calls on all the phones of the shared line. However, received incoming calls
that were answered on one of the shared line phones are not logged in the Recent Calls log on any of the
phones. Ask your system administrator about configuring the phones to display all calls on shared lines in
Recent Calls on all of the phones of the shared lines.